Using the Shopping Cart
Shopping at Glasstopsdirect.com is very simple and very secure. Browse through our store and find the items you desire. Select the shapes, sizes and any customizations from the product page. Click the "add it" button and the item is automatically placed in your shopping cart. Some items may have additional shipping charges due to their size, weight or special handling requirements. These additional costs ensure that the items are packaged appropriately and arrive in perfect condition to your home. Any additional charges will be noted for each item on the product page.
Once you have everything in your shopping cart, proceed to checkout. You can choose to sign in as a registered member of Glasstopsdirect.com or continue shopping as a guest (signing in will allow you to track the progress of your shipment and is recommended). If you are a returning customer, you will have access to your address book and stored information once logged in. Choose your Shipping Method, add a note with any Special Instructions and complete payment via Credit Card Payment. The final step of the checkout process is to review your order, agree to the Terms & Conditions and click on the "Place Order" button. A confirmation page will show a summary of your transaction and an email version of this summary will be promptly sent to the email address you provide.
All credit card transactions and confidential information are verified and protected by Authorize.Net, one of the industry leaders in SSL encryption.
Note that your credit card will be charged at the time of checkout for all items in your shopping cart. Also note that custom made items must be cancelled within 24 hours. If there is a question concerning whether or not your selection is a custom item, please contact us at [email protected] and provide your order number.
Phone in Orders
Placing an order through our shopping cart is as secure as ordering by phone, but we realize that sometimes you may have questions and want to speak to a real person. Please call our customer service number at 800.406.7830, Monday through Friday between the hours of 9 am - 5 pm EST. If no one is available to assist you or if it is after hours, please leave a detailed message with your name, telephone number and we will return the call as soon as possible.
Promotions & Sales
Subscribers to our Glasstopsdirect.com newsletter will receive via email special coupon or promotion codes for in store sales. Coupons, sales and promotions cannot be applied to, or combined with any other offer. Sorry, no price adjustments on previous orders. We reserve the right to cancel any order due to unauthorized or ineligible use of discount.
Glasstopsdirect.com makes every effort to get your merchandise to you as soon as possible. Many of our items are custom made or ship direct from our vendors and manufacturers. This includes furniture lines that you must select a finish color or fabric choice for. Quality craftsmanship takes time, so please be patient as delivery times for these items will vary widely.
You can find a reasonable estimate of the delivery time as well as the shipping methods available (standard, freight or premium White Glove delivery) specified on every product page. It is important to note that these are estimated shipping dates only and cannot be guaranteed by Glasstopsdirect.com. Occasionally issues arise that are beyond our control that may lead to additional production time, such as our manufacturers experiencing a backup in production or not having all materials on hand to complete your item(s). If this is the case you will be alerted as soon as we are made aware that any problem exists. At this time orders placed through our shopping cart will all be shipped by the same method selected at checkout (with the exclusion of freight shipped items). If you wish to split the shipping, please contact us to place the order by phone.
Glasstopsdirect.com strives to provide the best selection of items, but every so often customer demand exceeds our supply. If after placing your order you receive an emailed backorder notice, it will specify an approximate ship date for your merchandise. If you do not wish to wait until the due date you may cancel the order and your card will be refunded.
Glasstopsdirect.com follows the industry standard "30 Day Rule" pertaining to delayed delivery of your items. This rule states that you understand the posted shipping timeframe estimates for each product ordered, and accept the estimate as part of the terms of sale. In the case where a ship date changes or is delayed longer than 30 days past the estimate for the product, you will be notified and given the option to cancel or change your order.
Canceling an Order
Suddenly change your mind? No problem. You have up 24 hours to contact us to cancel any order and have the amount refunded to your credit card. After 24 hours, orders are non-refundable.
Terms & Conditions of Using Our Website
Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are prohibited.
Disclaimers and Limitation of Liability
By using the Glasstopsdirect.com website, you expressly agree that use of the Glasstopsdirect.com website is at your sole risk. The Glasstopsdirect.com website is provided on an "as is" and "as available" basis. Neither Glasstopsdirect.com nor its parent company, affiliates, subsidiaries or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively "Associates") warrant that use of the Glasstopsdirect.com website will be uninterrupted or error free. Neither Glasstopsdirect.com nor its Associates warrant the accuracy, integrity or completeness of the content provided on the Glasstopsdirect.com site or the products or services offered for sale on the Glasstopsdirect.com website. Glasstopsdirect.com and its Associates specifically disclaim all warranties, whether expressed or implied, including but not limited to warranties of title, merchantability or fitness for a particular purpose. No oral advice or written information given by Glasstopsdirect.com or its Associates shall create a warranty. Some states do not allow the exclusion or limitation of certain warranties, so the above limitation or exclusion may not apply to you.
Under no circumstances shall Glasstopsdirect.com or its Associates be liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Glasstopsdirect.com website, including but not limited to reliance by you on any information obtained from the Glasstopsdirect.com website that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission or any failure of performance. The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if an authorized representative of Glasstopsdirect.com has been advised of or should have knowledge of the possibility of such damages. User hereby acknowledges that this paragraph shall apply to all content, merchandise and services available through the Glasstopsdirect.com website. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
The Glasstopsdirect.com website attempts to display product images shown on the site as accurately as possible. However, we cannot guarantee that the color you see matches the product color, as the display of the color depends, in part, upon the monitor you are using.
Errors on Our Site
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Glasstopsdirect.com reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Glasstopsdirect.com will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
Upon receipt of your order or inquiry, we offer no specific guarantee of stock availability. Supply from manufacturers, customer demand and unforeseen acts of nature can all inhibit product availability. We take every reasonable precaution to ensure that all of the products displayed on our website and in our showroom are in stock and available.
Unless otherwise noted, prices on the Glasstopsdirect.com website are listed at lowest prices permitted by our manufacturers. Prices are subject to change and are nonnegotiable.
Glasstopsdirect.com collects applicable sales taxes in New York State.
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order nor does it constitute confirmation of our offer to sell. The Glasstopsdirect.com website reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Merchandise received in good condition is not returnable or cancelable. No refunds are available.
Copyright and Trademarks Notice
All of the content you see on this website, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Glasstopsdirect.com, one of its affiliates or by third parties who have licensed their materials to Glasstopsdirect.com. The entire content of the Glasstopsdirect.com website is copyrighted as a collective work under U.S. copyright laws, and Glasstopsdirect.com owns a copyright in the selection, coordination, arrangement and enhancement of the content. The content of the Glasstopsdirect.com website and the site as a whole are intended solely for personal, noncommercial use by the users of our site. You may download, print and store selected portions of the content provided you (1) only use these content copies for your own personal, noncommercial use, (2) do not copy or post the content on any network computer or broadcast the content in any media and (3) do not modify or alter the content in any way or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Glasstopsdirect.com reserves complete title and full intellectual property rights in any content you download from this website. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the content without first obtaining written permission from Glasstopsdirect.com.
We welcome your comments regarding the Glasstopsdirect.com website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to Glasstopsdirect.com shall be and remain the exclusive property of Glasstopsdirect.com. Your submission of any such Comments shall constitute an assignment to Glasstopsdirect.com of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Glasstopsdirect.com will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Links to Other Web Sites and Services
This site may contain links to other websites that are not under the control of Glasstopsdirect.com. Glasstopsdirect.com has no responsibility for the linked websites nor does it necessarily endorse the linked websites. Glasstopsdirect.com provides the links solely for your convenience and informational purposes.
Termination of Use
Glasstopsdirect.com may, at its sole discretion, terminate your account or your use of the Glasstopsdirect.com website at any time. You are personally liable for any orders that you place or charges that you incur prior to termination. Glasstopsdirect.com reserves the right to change, suspend or discontinue all or any aspects of the Glasstopsdirect.com website at any time without prior notice.
At Glasstopsdirect.com, we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience. If you prefer to make your purchase via telephone, just give us a call at 1.800.850.6467. Our home furnishing specialists are standing by and will be happy to take your Glasstopsdirect.com order right over the phone. You can also visit our Long Island showroom.
CVV (credit card security code)
In an effort to make your shopping experience as secure as possible, we require you to enter your credit card's 3- or 4-digit security code (CVV). Since this code can be found only on the card itself, providing it helps to prevent credit card fraud. For Discover, MasterCard and Visa, the CVV is a 3-digit number located on the back of the credit card. For American Express, the CVV is a 4-digit number located on the front of the credit card.
Safety of Your Information
Protecting the safety of your credit card and personal information is important to us. We use Secure Sockets Layer (SSL) encryption technology to protect the security of your credit card and personal information as they are transmitted to us.
SSL is the gold standard in Internet encryption technology. It is a highly sophisticated method of scrambling data as it travels from your computer directly to our credit card processor's servers.
To make sure you are accessing our secure server before you submit personal financial information, look at the lower right-hand corner of your browser. If you see an unbroken key or a closed lock icon, (depending on your browser), then SSL is active. To double-check for security, look at the URL or web address line of your browser. If you've accessed a secure server, the first characters of the address in that line should change from "http" to "https."
Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at Glasstopsdirect.com. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1.800.850.6467. Our home furnishing specialists will be happy to assist you.
We are proud to offer quality products with great value to our customers. Merchandise received in good condition is not returnable or cancellable. No refunds are available.
All furniture is thoroughly inspected at several key points in our preparation and delivery process to make sure it is received in good condition. If you have chosen to pick your furniture up yourself from our warehouse, we encourage you to inspect the item before you take possession.
In the rare occurrence that an item arrives damaged on delivery or is otherwise damaged before your possession, please notify the delivery team or a customer care representative of the damage. For furniture, arrangements will be made for a qualified repair technician to come to your home and correct the damage. For home décor, arrangements will be made to exchange the item. Please note: we reserve the right to repair or replace your furniture as deemed necessary and solely at our discretion.
Glasstopsdirect.com Privacy Statement
Effective: April 2012
Glasstopsdirect.com respects and shares your concern about privacy. Our goal is to be your furniture retailer of choice based on a relationship of mutual trust. We are committed to protecting your personally identifiable information you submit online while providing you with the most useful and enjoyable Web experience possible.
Glasstopsdirect.com is committed to protecting your personally identifiable information. As a reminder, Glasstopsdirect.com does not request personally identifiable information via e-mail or telemarketing. If someone contacts you in either of these manners and requests personally identifiable information on behalf of Glasstopsdirect.com, do not respond. Delete, disregard or hang up. These questions are not from us. If you have questions about Glasstopsdirect.com privacy practices, contact [email protected], or call toll free at 1.800.850.6467.
Our Privacy Pledge
If you’re not comfortable shopping online or would prefer to make your purchase via telephone, just give us a call at 1.800.850.6467. Our home furnishing professionals are standing by and will be happy to take your Glasstopsdirect.com order right over the phone.
What Type of Information Do We Collect?
When you make a purchase on Glasstopsdirect.com, we ask for your name, address, phone number, e-mail address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide your credit card type, number, expiration date and billing address. Depending on the type of credit card you use to make a purchase, you may also be required to supply your card's 3-4 digit identification numbers. If your order is being shipped, we will also need the name, address and phone number of the intended recipient(s).
You may also create an account through Glasstopsdirect.com at any time by providing your e-mail address and designating a unique access password. You do not need to create an account in order to visit our site; however, you will need to create an account to place an order through Glasstopsdirect.com. Creating an account allows you to save certain billing information for future purchases and set your ordering preferences. For your privacy and security, we do not store credit card numbers in your account. You may change saved account information at any time.
Cookies and Other Computer Information
When you visit Glasstopsdirect.com, small text files known as "cookies" will be stored on your computer's hard drive. Cookies allow us to enhance and customize your online shopping experience and improve the design of our site. These cookies store random ID numbers and site navigation information, such as your first and last visits, number of visits, shopping cart contents and the pages you viewed on our site. We may also collect certain technical information from your computer. This technical information may include your Internet Protocol (IP) address, your computer's operating system and browser type and the address of a referring site, if any. The information stored in a cookie cannot be used to identify you personally unless it's combined with information you provided in connection with a purchase, setting up an account or registering for promotional e-mails or surveys. Although IP addresses alone can reveal the location of your computer, we will use such information only to investigate and identify unauthorized activities.
Information you submit on Glasstopsdirect.com may be used to enhance your shopping experience by allowing us to:
Deliver merchandise and services that you purchase online
Register you as a member of Glasstopsdirect.com
Bill you for your purchases
Confirm your orders
Respond to your customer-service inquiries or requests
Communicate great values and featured items to you
Find and stock the products you want
Customize your shopping experience
Sharing Your Personal Information
We never sell or rent your personally identifiable information to any third parties for compensation under any circumstances.
However, we will share personally identifiable information that you submitted only with our agents, representatives, service providers and contractors for limited purposes. These limited purposes include fulfilling customer orders, offering certain products and services in connection with Glasstopsdirect.com, communicating to customers, providing customer care, enhancing and improving customers' shopping experience, enabling access to our partners' websites, providing a personalized shopping experience, and completing payment method processing.
Aside from the purposes described above, we will never share your personally identifiable information that you submitted with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability), to comply with valid legal processes as required by law or to cooperate with law enforcement. We may share aggregated demographic and statistical information with our partners. This is not linked to any personally identifiable information that can identify any individual person.
We have in place reasonable commercial standards of technology and operational security designed to protect all personally identifiable information you submitted on the Glasstopsdirect.com site from unauthorized third-party access.
Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at Glasstopsdirect.com. If for any reason you cannot access the secure server, please feel free to place your order with us by phone toll free at 1.800.850.6467. Our home furnishing advisors will be happy to assist you.
Accessing and Updating Your Information
You always have the opportunity to review and change the information you provide to us by logging into the site and entering in the new information yourself. You can edit your name, contact information and preferences by logging into the Sign In section of the site and then clicking on "Edit Your Account."
As a customer or subscriber, you will occasionally receive e-mail communications about new Glasstopsdirect.com & Glass Tops Directs products, special offers we think you'll like and requests for feedback. Glasstopsdirect.com is an opt-out organization. You always have the ability to opt in or opt out of receiving future marketing communications from Glasstopsdirect.com & Glass Tops Directs.
To opt out of or opt in to receiving marketing communications from 406 WEST, please take one of the following actions:
Follow the directions on marketing e-mail.
Call toll free (1.800.850.6467) and provide your current contact information.
Send an e-mail with your current contact information to [email protected] (please include "Opt Out" in the subject line)
If you send an e-mail request, please be sure to include your full name, address, phone number and e-mail address and indicate specifically what type of marketing communication(s) (e.g., e-mail, direct mail and/or phone) you wish to receive or stop receiving. This will ensure we identify you correctly in our systems and accurately process your request.
Glasstopsdirect.com will take appropriate steps to implement your request to opt out of or opt in to receiving marketing communications. Please note that due to production, mailing and system timelines, in order to remove you from our marketing lists, it may take up to:
10 Business days for e-mails
6 weeks for direct mail
Until that change takes effect, you may still receive marketing communications from us.
Also, please note that even though you may have opted out of receiving marketing communications, you may still receive business-related communications, such as order confirmations, product recall information, loyalty program membership status or updates or other organization-related communications.
Children’s Privacy Protection
Glasstopsdirect.com understands the importance of protecting children's privacy in the interactive online world. We do not intentionally collect or maintain personally identifiable information about anyone under the age of 13. If you believe that we might have personally identifiable information from or about anyone under the age of 13, please contact us at the following e-mail [email protected] .
Everyday Selling Price
Unless otherwise noted, furniture prices on Glasstopsdirect.com are listed at the lowest prices allowed by our manufacturers. Our commitment to our customers is to offer convenience, service, product availability and the best possible pricing for quality home furnishings. Subscribe through our website and receive promotional information and sales events exclusive to purchases within our Long Island, NY showroom.
Lowest Price Guarantee
You'll always get the lowest possible prices because we want Glasstopsdirect.com to be your destination for quality home furnishings. Should you find your exact selection at another online store under the same terms and conditions for less, we'll gladly refund the difference plus 5% of the difference for bringing it to our attention within 30 days of delivery. Our guarantee applies to the product price of items purchased at Glasstopsdirect.com and does not apply to services; special orders; manufacturers' restrictions; ad errors; competitors' one-of-a-kind, limited-quantity offers; closeouts; buying groups; manufacturers' rebates; gifts with purchase; or prices from unauthorized dealers.
All prices listed online for individual products are in US dollars (USD) and do not include any sales tax or home delivery charges. These additional charges will be specified during the order and checkout process. Pricing is subject to change at any time without prior notice. We take every reasonable precaution necessary to ensure the accuracy of all the products listed, including their pricing. However, we do not accept liability for any errors in online pricing.
Products and Availability
Upon receipt of your order or inquiry, we offer no specific guarantee of stock availability. Supply from manufacturers, customer demand and unforeseen acts of nature can all inhibit product availability. Should you have any questions concerning the availability of a particular item, please contact us.
Forms of Payment
We accept MasterCard, Visa, American Express & Discover. Your credit card is charged as soon as your order is placed.
Glasstopsdirect.com charges 8.63% sales tax to orders shipped within New York State.
Where do we ship?
Glasstopsdirect.com is currently delivering all furniture items within the New York Tri-state area via White Glove delivery. Many of our accessories, lamps and rugs can ship to street addresses within the continental U.S. via FedEx or UPS. We cannot deliver to P.O. Boxes or APO/FPO addresses. Glasstopsdirect.com does not ship to U.S. Territories, including Puerto Rico and Guam.
How long will it take for my order to arrive?
Please allow 12-20 business days for your order to arrive. Merchandise is either shipped directly from a manufacturer’s warehouses or they are shipped to our warehouse for repacking and shipping to your destination.
How can you track your package?
We will send you an email notification when your package has shipped that will include tracking information. You can also view the status of your order and obtain tracking information in the Orders section of My Account.
Shipping & handling rates for FedEx & UPS merchandise:
Glasstopsdirect.com shipping & handling rates are as follows:
$300.01 to $600.00
$600.01 to $1,000.00
$1,000.01 to $5,000.00
7% of Merchandise Total
$5,000.01 and over
5% of Merchandise total
* Not applicable to furniture delivery
White Glove Furniture Delivery Fees
All furniture items purchased on Glasstopsdirect.com are delivered via White Glove Service. We cannot change the method of shipment upon customers request as white glove will ensure the product travels and arrives in safe condition.
Merchandise is delivered directly from our manufacturers to our warehouse where we unbox and prep your furniture prior to it entering your home. Our delivery service will contact you to schedule an appointment that accommodates your schedule within a 4 hour window. Deliveries are made Monday through Saturday.
White Glove shipping rates are as follows:
10% of your order’s subtotal (less home decor & area rugs)
$199 minimum delivery fee
$499 maximum delivery fee
Arrangements can be made for destinations beyond the New York Tri-State area. Please email us at [email protected] and we will be more than willing to help.
Does furniture take longer to arrive?
Furniture orders often take longer to arrive due to logistics of shipping larger pieces. We ship all furniture via White Glove Service.
Can I combine shipping fees for different orders?
Unfortunately, we are unable to offer combined shipping since all accessories, lighting and rugs ship via FedEx or UPS directly from our manufacturer’s. If the items you purchased are from different sources, we can not combine these shipping rates. If you also purchased furniture though our site, we can store your accessories with your furniture purchase and have these items delivered with your furniture delivery. Please contact us at [email protected] for further assistance.
Is sales tax charged on shipping and handling fees?
Glasstopsdirect.com is obligated by law to collect sales tax on shipping and handling fees associated with a taxable order shipped to a New York address.
1-800.850.6467Monday - Friday8AM - 5PM Eastern Time
71 Inip DriveInwood, NY 11096